Welcome to Lucidity!
"Lucidity is defined as : clarity: free from obscurity and easy to understand; the comprehensibility of clear expression. Our goal is to bring these objectives to the Information Technology within businesses. IT is an integral part of any organisation but all to often it is misunderstood etc.. Lucidity.IT aims to re-align the businesses perception and expectation of IT and remove obscurities helping processes, policies, procedures and people to better their performance and understanding.
Mobile Repair Process Flow
Aged incidents were identified by proactive trending . A mobile repair process flow was then drawn out to understand all ...
Event Trigger – Emergency and Urgent Change Process
This is an Emergency and Urgent Change Process Flowchart.
RASCI – Post Implementation Review
This is a PIR RASCI document. A Review that takes place ...
Emergency Change Process
ISM Operational Procedures SingTel Incident Management Emergency Change Process v1.0 Contents SingTel Incident Management 1. ...
Post-Incident Executive Summary
This is one example of Post-Incident Executive Summary made for a client. Client details have been omitted for privacy purposes. Lucidity.IT can ...
RASCI – Incident Validation Process
This is the RASCI model (responsibility assignment methodology) for Incident Validation Process. This is essential in project management for identifying roles and ...
Emergency and Urgent Change Process
This is an Emergency and Urgent Change Process flow done for the client.