Move Up and Keep Up

Our ITIL experience is known for providing the best business solutions worldwide.

We are currently in an advanced phase where nothing is permanent but, CHANGE. It is good to know that we can rely on something that can help us keep up with all the changes and trends in Information Technology.

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Surviving a Recession

ITIL Service Management helps!

IT experts believe that ITIL upholds better investment analysis and decision making that could help business firms survive a recession. As technology continuously moves to an advanced phase, businesses are expected to cope up with extreme changes and deliver excellent results.


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ITIL Benefits

  • Better-quality IT services
  • Reduced expenditures
  • Improved customer satisfaction through a more business-tailored approach to service delivery
  • Improved efficiency
  • Improved practice of skills and experience
  • Delivery of third party service
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“Lucidity is defined as: clarity: free from obscurity and easy to understand; the comprehensibility of clear expression. “

  • Quality ITIL Services Provider
  • Tailored services depending on client’s needs and requirements
  • Trusted partner in achieving maximum potential and effective function
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Wiping Out Monitoring from Incident Process?

“I recommend that IT keep a close eye on their networks teams and network operation centres to ensure that monitoring is not necessarily going to cause detriment to your MTTR for all priority incidents.”

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Welcome to Lucidity!

"Lucidity is defined as : clarity: free from obscurity and easy to understand; the comprehensibility of clear expression. Our goal is to bring these objectives to the Information Technology within businesses. IT is an integral part of any organisation but all to often it is misunderstood etc.. Lucidity.IT aims to re-align the businesses perception and expectation of IT and remove obscurities helping processes, policies, procedures and people to better their performance and understanding.

Latest Projects

Our Services

Capacity Management

Capacity Management's primary goal is to align the organization's ...

Incident Management

Incident Management's primary focus is to restore operational services quickly after ...

Problem Management

Problem Management is one of the most important aspect of ITIL. ...

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John has attended ITIL intermediate courses, Service Strategy and Service Design, with me during 2011 and 2012. John ...
Ashok Chand-ITIL Trainer/Consultant